Privacy

Information we collect

To handle an enquiry or order we collect your name, phone, email, delivery details, order items and message. We use this information to contact you and process the order. Authorised personnel have access to these records.

Product reviews

For reviews we collect your display name, rating, text, equipment details and optional email. After administrator approval, your display name, rating, text and equipment are published. Email, the original submission and internal notes remain administrator-only. A one-way daily hash of request metadata is stored for spam prevention. Contact HG-ALSION to request review corrections or removal from publication.

Storage & enquiries

Enquiries are stored in a protected server database. Contact office@hg-alsion.com to request access, correction or deletion. Site operator: PP “HG-ALSION”, company code 32674624, Kharkiv, Ukraine. Essential local storage keeps your cart. Basic visit and action totals are collected automatically without analytics cookies, visitor identifiers or IP address storage. Google Analytics is enabled separately if you opt in.

Google Analytics 4

With your consent, we use Google Analytics 4 to analyse visits, traffic sources, approximate locations, devices, viewed pages and actions on the site. Statistics may use Google cookies. We do not send customer contact details or private order links to analytics. Advertising personalisation is disabled. You can change your choice using Google Analytics preferences at the bottom of the page.

Your manual language choice is stored in an essential cookie for up to one year. On first entry, we use the country of your connection to suggest a language. No device-location permission is requested.