💼 QUALITY GUARANTEE
We are responsible for the quality of our products and treat every customer honestly.
By purchasing our products, you get not only an effective solution for your equipment, but also official guarantees of safety, originality, and results.
✅ ORIGINALITY OF PRODUCTS
All products presented on our website and from official partners are original and certified.
Buying from us guarantees you:
- protection against counterfeiting;
- compliance of products with declared characteristics and standards;
- delivery of goods directly from the manufacturer.
📜 WHAT IS COVERED BY THE WARRANTY?
The warranty applies to:
all products purchased on our official website or from official dealers;
We guarantee:
- compliance of the product with the technical conditions and description;
- absence of manufacturing defects;
- safety by following the instructions.
📌 WARRANTY CONDITIONS
The warranty is valid under the following conditions:
- the product was used strictly in accordance with the instructions;
- adhere to the storage conditions indicated on the packaging;
- there was no change or damage to the factory packaging;
- no independent intervention was carried out that could affect the properties of the drug.
❌ WHAT IS NOT A WARRANTY CASE
The following are not covered by the warranty:
- damage resulting from improper storage or use;
- consequences of using the product for purposes other than its intended purpose or in violation of the instructions;
- natural change in the appearance of the packaging, which does not affect the quality of the product;
- mechanical damage that occurred after receiving the goods (impacts, tears, cuts, etc.);
🔁 WARRANTY CLAIM PROCEDURE
If you have any complaints about the quality of the product:
Contact us
Write to us by e-mail or call the manager, indicating:
order number;
product name;
description of the problem.
Provide proof of purchase
Check, invoice or order number from the website.
Photo/video (if needed)
To expedite the review, a photo of the packaging, labeling, and defect may be required.
Handing over the goods for inspection
In some cases, you need to send the product to us or to the service department for examination. The sending is coordinated with the manager.
🔄 EXCHANGE AND RETURN OF GOODS
If the product is found to be of inadequate quality or you received the wrong product:
we will exchange it for a similar one or
We will refund the money for the goods within the time limits established by law.
If you are in another city, an exchange or return is possible via delivery service - upon agreement with our manager.
⚖ ЮРИДИЧНА ОСНОВА
Усі гарантії та умови повернення відповідають чинному законодавству України щодо захисту прав споживачів.
📞 Contact us
If you have any questions about the warranty, quality or use of the products, we are always in touch:
📞 Phone: +380688460194
📧 E-mail: office@hg-alsion.com
🕒 Working hours: Mon–Sat, 9:00–18:00
