All products presented on our website and from official partners are original and certified.

Buying from us guarantees you:

- protection against counterfeiting;

- compliance of products with declared characteristics and standards;

- delivery of goods directly from the manufacturer.

The warranty applies to:

all products purchased on our official website or from official dealers;

 

We guarantee:

- compliance of the product with the technical conditions and description;

- absence of manufacturing defects;

- safety by following the instructions.

The warranty is valid under the following conditions:

- the product was used strictly in accordance with the instructions;

- adhere to the storage conditions indicated on the packaging;

- there was no change or damage to the factory packaging;

- no independent intervention was carried out that could affect the properties of the drug.

The following are not covered by the warranty:

- damage resulting from improper storage or use;

- consequences of using the product for purposes other than its intended purpose or in violation of the instructions;

- natural change in the appearance of the packaging, which does not affect the quality of the product;

- mechanical damage that occurred after receiving the goods (impacts, tears, cuts, etc.);

If you have any complaints about the quality of the product:

Contact us

Write to us by e-mail or call the manager, indicating:

order number;

product name;

description of the problem.

 

Provide proof of purchase

Check, invoice or order number from the website.

 

Photo/video (if needed)

To expedite the review, a photo of the packaging, labeling, and defect may be required.

 

Handing over the goods for inspection

In some cases, you need to send the product to us or to the service department for examination. The sending is coordinated with the manager.

If the product is found to be of inadequate quality or you received the wrong product:

we will exchange it for a similar one or

We will refund the money for the goods within the time limits established by law.

 

If you are in another city, an exchange or return is possible via delivery service - upon agreement with our manager.